1. General Policy

Due to the nature of our services, refunds are considered on a case-by-case basis. We aim to ensure customer satisfaction and will make reasonable efforts to resolve any issues.

2. Eligibility for Refunds

You may be eligible for a refund if:

• The service was not delivered as agreed
• There was a significant delay or failure on our part
• The quality of service did not meet agreed standards

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Change of mind after service has been delivered
• Failure to provide access or necessary requirements for service
• Last-minute cancellations (see cancellation policy)
• Services already completed satisfactorily

4. Cancellations & Refunds

Advance Cancellation:
 Full or partial refund may be issued depending on notice period

Short Notice Cancellation:
 A cancellation fee may apply

Same-Day Cancellation:
 Typically non-refundable

5. Deposits

• Deposits made to secure bookings (especially for catering services) may be non-refundable
• This will be clearly communicated before confirmation

6. Refund Process

To request a refund:

• Contact us within 48 hours of service completion
• Provide details of the issue
• We will review and respond within a reasonable timeframe

7. Method of Refund

• Approved refunds will be processed using the original payment method
• Processing time may take 5–10 business days

8. Contact Us

If you have any concerns or wish to request a refund, please contact us:

📧 Email: karo.kings@yahoo.com

📞 Phone: +44 7919 781365